Greetings from Casino Infinity, your entrance to a high-quality online gaming journey tailored with Swiss players in mind. Creating a fresh account is the first step towards unlocking our extensive library of slots, table games, and live dealer action. In this guide we lead you through every stage of the registration and login path, from filling out the initial form to protecting your profile with two‑factor authentication and undergoing identity checks. We want your start to be hassle-free, safe, and fully aligned with the standards that matter in Switzerland.
Restoring a Forgotten Password or Username
Losing a password is a frequent nuisance, so we built a reset flow that restores access in minutes without compromising security. On the login screen, select the “Forgot Password?” link. You will be prompted to enter the email address associated with your Casino Infinity account. Our system then sends a password reset email containing a exclusive, single‑use link. The link directs you to a secure page where you can create a new password that meets our strength requirements.
Updating Your Password
The reset link is usable for a short time, typically one hour, after which you must ask for a new one. If you do not locate the email, look in your spam folder and ensure that you entered the right address. For security reasons, we do not reveal whether an email address is listed in our system; you will merely obtain the reset message if it exists. Once you set a new password, any current sessions on other devices are automatically terminated, blocking anyone who may have had access from continuing logged in.
What to Do If You Are Unable to Access Your Email
If you have forgotten access to the email account you used for registration, the automatic reset will not contact you. In that scenario you have to contact our customer support team straight away. We will ask you to authenticate your identity through alternative means, such as providing security questions you set up earlier or providing a copy of your ID. Once we confirm that you are the legitimate account holder, we can modify your email address and guide you establish a new password. This manual process may take a little longer, but it guarantees that no one else can take over your account.
Who May Open an Account at Casino Infinity
To get started, it is important to ensure that you meet the essential eligibility criteria we apply to all new registrations. You must be at least 18 years old, which is the lowest legal gambling age https://www.bild.de/gewinnspiele/bildplus-aktion/die-ehrlich-brothers-in-dortmund-jetzt-magische-tickets-gewinnen-83948188.bild.html in Switzerland, and you have to be present within Swiss territory when you sign up and when you place bets. Our system examines your IP address and geolocation data to validate your location, so utilizing a VPN or proxy to conceal your location will stop registration and may result in account termination.
We also demand that each player holds only one account. Duplicate profiles are instantly detected by our security tools, and we will request that you to remove any additional accounts. This single account per player policy enables us to uphold a equitable setting and meet anti‑money laundering standards. If you have before self‑restricted with Casino Infinity or any affiliate brand, you will cannot to register a new account until the exclusion period has finished.
Swiss law puts a strong emphasis on responsible gambling, and we completely back that approach. During sign‑up we request you to acknowledge that you are not at present under a gambling prohibition or self‑exclusion order in Switzerland. We also recommend you to go through our terms of service and privacy notice before submitting your data. Taking a few minutes to grasp these documents will provide you with a comprehensive view of your entitlements and our duties as a licensed operator.
Confirming Your Email and Mobile Number
Immediately after you submit the registration form, our system sends an automatic verification email to the address you supplied. The message includes a distinct, time‑sensitive link that you must select to validate control of the email account. We recommend you to look at your inbox and your spam or junk folder if the message fails to show up within a few minutes. The link runs out after a set period, so it is recommended to finish this step right away while you are still on the site.
At the same time, an SMS with a six‑digit verification code is dispatched to your Swiss mobile number. Type in this code on the verification screen that shows up after you complete the form. This two‑channel confirmation process connects your contact details to your Casino Infinity profile and significantly lowers the risk of unauthorised account creation. If you do not get the SMS, you can prompt a new code once every 60 seconds, but we cap the number of attempts to avoid abuse.
Finishing both verifications enables your account for deposits and gameplay. Until your email and phone are validated, you can log in and navigate the lobby, but you will not be able to add money to your account or make real‑money wagers. This protective measure makes sure that no one can use your contact details without your consent, and it provides us a reliable way to contact you for security alerts, withdrawal confirmations, and responsible gaming communications.
Completing Identity Verification (KYC) for Swiss Players
Identity verification is a required step that we conduct in line with Swiss anti‑money laundering regulations and our licensing obligations. You can deposit and play before verification is complete, but you will not be able to cash out any winnings until your identity and address have been validated. We created the process to be as fast and privacy‑conscious as possible, using a secure document upload portal that secures your files end‑to‑end.
Accepted Documents for Swiss Residents
We recognize a Swiss passport, a Swiss national identity card, or a Swiss driving licence as proof of identity. The document must be legitimate and clearly show your full name, date of birth, photograph, and expiry date. We are unable to accept expired documents, student cards, or health insurance cards. For proof of address, we request a utility bill, bank statement, or official government letter issued within the last three months. The document must show your name and the same residential address you entered during registration.
Instructions for Submit Your Documents
You can upload your documents directly from the verification section of your account dashboard. We require you to take a clear, well‑lit image or scan of each document, making sure that all four corners are visible and no information is missing. For the identity document, we may also request a selfie where you position the ID next to your face. Our automated system checks image quality in real time and will prompt you to retake the photo if it is blurry, too dark, or if glare hides key details.
After submitting, you will see a status indicator that shows successful submission. We never require you to send documents by email or chat, because those channels are less secure. The upload portal is the only approved method, and it stores a record of your submissions so you can track progress. If you encounter technical difficulties, our support team can help you through alternative secure upload options without jeopardizing your data.
Anticipated Steps After Submission
Most verifications are reviewed within 24 hours, but during high-traffic periods it may take up to 48 hours. You will be sent an email notification once the review is complete. If your documents are approved, your withdrawal restrictions are canceled immediately. If we request additional information, the email will explain exactly what is missing, so you can re-upload without beginning again. Common factors for refusal include mismatched addresses, expired IDs, or photographs that do not match the uploaded document.
Submitting the Registration Form
The registration form is your digital introduction to Casino Infinity, and we have created it to be simple while obtaining all the information we need to safeguard your account. You will find the “Register” button conspicuously on our landing page and on the sign-in page. Selecting it opens a secure multi‑step form that guides you through private details, contact information, and account settings. Every field is encrypted in transit, so your data remains private from the instant you start typing.
Individual Information
We commence by asking for your legal first and last name exactly as they appear on your official identification ID. This precision is vital because later, during the identity verification step, any discrepancy between your submitted name and your ID will lead to delays. You will also need to provide your date of birth using a day‑month‑year dropdown. Our system instantly checks that you meet the minimum age threshold, and it will not let you continue if your date of birth indicates you are under 18.
Next you select your gender and provide your full residential address in Switzerland. We ask for the street name, house number, postal code, and city. The address must be a physical location where you can receive correspondence; post office boxes are not accepted. This information helps us verify your identity later and ensures that any withdrawal requests are linked to a real, traceable individual. Please double‑check your postcode, as an incorrect entry can cause verification documents to be rejected.
Personal Details and Currency Setup
Your email and phone number constitute the two most important contact channels we use during registration and for ongoing account security. We send a verification link to your email and an SMS code to your mobile, so both must be active and accessible to you personally. Swiss mobile numbers starting with +41 are fully supported, and we recommend using a number that you keep with you regularly, because you may need it for two‑factor authentication or password recovery.
At this stage you also select your account currency. For players in Switzerland, we display Swiss francs (CHF) as the default option, and we strongly recommend using CHF to avoid currency conversion fees when depositing or withdrawing through local payment methods. If you prefer to play in euros, you can select EUR, but please be aware that your bank or payment provider may apply additional charges. Once the account currency is set, it cannot be changed later, so make your choice carefully.
Safeguarding Your Account with Strong Authentication
A strong password is the basis of your account security, and we enforce minimum requirements to help you create one. Your password must be at least eight characters long and include a blend of uppercase letters, lowercase letters, numbers, and a special character. We block common passwords and sequences that appear in known data breaches. When you enter your chosen password, a strength meter gives you real‑time feedback, prompting you to pick something distinct that you do not use on other websites.
We strongly recommend enabling two‑factor authentication (2FA) immediately after your first login. In your account settings you can attach an authenticator app such as Google Authenticator or a similar TOTP‑based application. Once set up, every login will require the one‑time code generated by the app, in addition to your password. This extra layer means that even if someone acquires your password, they cannot reach your account without physical possession of your mobile device.
For players who choose not to use an app, we present the option to receive login codes via SMS. While convenient, SMS‑based 2FA is slightly less resilient against SIM‑swap attacks, so we advise the authenticator app method whenever possible. You can manage your 2FA preferences and generate backup recovery codes from the security centre inside your profile. We advise storing those backup codes in a safe place offline, because they are the only way to regain access if you lose your phone.
Player Protection Options During Account Setup
We integrate responsible gaming features straight into the registration flow because we maintain that safe play starts from the first session. Swiss regulations place a strong focus on player protection, and we entirely embrace that philosophy. As you create your account, you will encounter prompts that invite you to set personal limits before you place your first deposit. These tools are not concealed in a submenu; they are part of the onboarding experience.
Configuring Your First Deposit Limit
Right after email verification, we require you to choose a daily, weekly, or monthly deposit limit. You can select an amount that matches your entertainment budget, and the system will enforce it automatically. If you later opt to increase the limit, a 24‑hour cooling‑off period applies before the change takes effect. Decreases, on the other hand, are applied instantly. This asymmetry is designed to provide you control while preventing impulsive decisions in the heat of the moment.
Personal Ban and Time-Out Intervals
During account setup you also have the option to enable a cooling‑off period or self‑exclusion. A cooling‑off briefly suspends your account for a chosen number of days, during which you cannot sign in or receive marketing messages. Self‑exclusion is a longer‑term commitment that blocks access for at least six months. We honour these requests immediately, and we enforce the exclusion across all platforms run by Casino Infinity. You can start either action directly from the responsible gaming section of the registration form.
Accessing Your Casino Infinity Account
The login page is your personal entry point, and we have maintained it easy to get you into the action rapidly. You will find the email and password fields on the same page where you initially signed up. Enter the email address you used during sign‑up and your password, then click “Log In.” If you have enabled two‑factor authentication, a new field will appear asking for the one‑time code from your authenticator app or SMS. The entire login exchange is protected by TLS encryption, so your credentials are never transmitted in plain text.
We offer a “Remember Me” checkbox on the login form for your comfort. When you select this option on a private device, our system places a secure, encrypted cookie that keeps you signed in for a limited period. We suggest avoiding this functionality on shared or public computers, because anyone with access to that machine could potentially reach your account. You can manually log out at any time by clicking the profile icon and selecting “Log Out,” which immediately revokes the session token.
If you remain inactive for a set duration, our automatic session timeout will log you out to protect your account from unauthorised access. The exact timeout period is established in our security settings and is typically around 30 minutes of idle time. When you return, you simply log in again. This balance of convenience and safety is part of our dedication to keeping your gaming experience both entertaining and protected at all times.
Troubleshooting Frequent Registration and Login Issues
In spite of a well‑designed system, slight hiccups may happen. We want you to know what action to take when something does not work as expected, so here are the most prevalent issues Swiss players report and the steps we recommend to resolve them efficiently. Our support team is always available if you need extra help, but many problems are solvable on your own in just a few minutes.
Verification Email Missing
If the email verification message fails to show up within five minutes, initially check your spam or junk folder and search for a message from Casino Infinity. Including our sender address to your contacts or safe sender list can prevent future delays. If you still cannot find it, click the “Resend Verification Email” button on the registration confirmation screen. Please note that some corporate or school email systems may block automated messages, so using a personal email provider often yields the best results.
Document Upload Unsuccessful
When the upload portal declines a file, the cause is usually image quality or format. We accept JPEG, PNG, and PDF files up to a certain size limit. Ensure your photo is in focus, taken in natural light, and shows the entire document with no cropping. If you are using a mobile device, try switching between Wi‑Fi and mobile data, as an unstable connection can interrupt the upload. If the problem continues, flush your browser cache or try a different browser prior to contacting support.
Login Attempts Blocked
After several repeated failed login attempts, our security system briefly locks the account to prevent brute‑force attacks. The lockout usually lasts 15 to 30 minutes. During this period, do not keep trying; wait and then use the password reset option if you are unsure of your credentials. If you are confident your password is correct but you remain locked out, check that your keyboard layout has not been accidentally set to a different language, which can cause typing errors with special characters.